Frequently Asked Questions

Open a new Help Desk ticket from the Help Desk Portal and select the Category "Employment", next select the sub-category "Employment - New Hire". Fill in the Name, Position title and start date of the new employee, along with the Company and Department. The Technology Office will begin the process of preparing for your new employee and you will be contacted to return to the Help Desk Portal to complete filling out additional information for the employee's technology needs.

The Issue Summary and Details boxes are required fields for every ticket. Simply fill in the Issue Summary with the new employee's name and add any special circumstances that my apply in the Details box. If there are no special circumstances, simply enter "none".

Note: Purchasing of hardware or specialized software (Adobe Acrobat Pro editor, Adobe Creative Cloud, etc) should be done through a separate ticket.