Frequently Asked Questions

If our system received a return message such as "I'm on vacation" (auto-replies from your recipients) it will give you five chances before deleting your e-mail from our list. If our system receives a "hard bounce," (such as an inactive account, or undeliverable address) we remove the e-mail address from our list immediately. We automatically clean bounce-backs from our list, just as we remove unsubscribes immediately. If you directly forwarded a newsletter to a friend, they may have unsubscribed you from the newsletter you sent them.

Keywords: subscription, delete